Frequently Asked Questions
What type of wax do you use?
PRN Candles: Paraffin blend
Customizable Candles: 100% soy wax
I have heard many claims of paraffin wax containing toxic chemicals. Why would you continue to use a wax like this?
Check out our Paraffin FAQ Page dedicated solely to paraffin wax. Many claims regarding paraffin wax are misleading, and some are blatantly untrue. Unfortunately, many people hear one candle maker make this claim and form an opinion of paraffin wax indefinitely. Truth be told, the majority of candle waxes (even from makers who claim that their wax is "100% natural") contain some degree of paraffin.
Why does my candle look bumpy after I burn it?
This is a normal quality of pure soy wax. Keep burning your candle as instructed :)
When will my order ship?
I try my best to ship out orders within 2-5 business days of the order being placed. Most orders are shipped by USPS and will provide a tracking number when it is received by the post office. Read through the Shipping Policy for more information.
Do you offer free shipping?
Short answer - no. Flat rate is $8.99, however there may be occasional/promotional codes throughout the year so follow me on instagram!
I made a mistake on my order (billing, shipping, forgot an item, etc.). What can I do?
Email me at orders@comfortmeasurescandleco.com with your concerns and I will work with you to correct it.
I accidentally placed my order/I want to cancel. What do I do?
If the order has not yet shipped, you can email me at orders@comfortmeasurescandleco.com and I will work with you. If it has already shipped, please request a refund.
Do you accept returns/refunds?
Yes. Please see my Refund Policy.
What types of payment do you accept?
All major credit cards, PayPal, Google Pay, Shop Pay.
Do you ship outside the USA?
Not at this time.
Do you offer wholesale?
Possibly! Email at order@comfortmeasurescandleco.com with all inquiries and I will be happy to further the conversation!
How can I collab?
Contact me through the message feature on the website or email me at comfortmeasurescandleco@gmail.com!